Refund policy
At Brantley Sells, we want you to be happy with your purchase. If you're not completely satisfied, we're here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be in the original packaging.
- Include all accessories and parts that came with the product.
Items that show signs of misuse, damage caused by the customer, or normal wear and tear may not qualify for a refund.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Downloadable digital products
- Personalized or custom-made items
- Items marked as final sale
Refunds
Once we receive and inspect your returned item, we'll notify you of the status of your refund.
If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your bank or card provider to process the refund.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We'll work quickly to resolve the issue by offering a replacement or refund when appropriate.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Exchanges
We only replace items if they are defective, damaged, or incorrect.
Order Cancellations
Orders may be canceled before they have been processed or shipped. Once an order has shipped, it cannot be canceled, but it may be eligible for a return under this policy.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us through the Contact page on our website.